Twenty-odd years of mobility - and still the pressures for chief information officers (CIOs) mount.
The BBC reports how on the 7 September 1987, 15 phone firms signed an agreement to build mobile networks based on the Global System for Mobile (GSM) Communications (see end of post for link).
Progress has been swift - according to the GSM Association there are more than 2.5 billion accounts that use this mobile phone technology. But while the mobile phone might seems ubiquitous, challenges for business remain - as identified by this week's special feature on mobility in Computing (see end of post for link).
The feature - which is the first of four reports on the future of mobility in the enterprise - identifies how integrating mobile devices and making them work with company applications is still a big barrier to wide scale adoption and use.
Despite massive usage of mobile devices, transformations heralded by the use of such technologies has only just begun.
The report suggest users will face a range of challenges during the next three-or-years and Lief-Olof Wallin, research vice president at analyst Gartner, says CIOs should concentrate on five areas:
Don’t treat everybody the same
Most companies will be able to segment the user base into at least three profiles based on business requirements, job function, work style and locations.
Make IT responsible for mobility
Such an initiative will ensure that the organisation benefits from the same predictability of costs and project delivery times, while achieving the agreed service levels for all its enterprise mobility projects.
Create a mobile centre of excellence
Have three or four key staff that pull in virtual members as required to look at issues such as compliance, security, procurement, contract negotiation and local policies for use.
Implement a single unified mobility policy
Rather than rely on separate policies that have grown up piecemeal for mobile phone and laptop use, firms need to create one end-to-end policy that addresses all the issues of mobility, including security and interconnection standards.
Balance people, process and technology
While policies and processes are required for success, overly focusing on such aspects will delay time-to-business benefits while large amounts of documentation is produced. Find the balance between good enough technology, skilled people and sufficient policy – and processes for a successful implementation.
BBC report on the history of the mobile phone - Mobile phone technology turns 20
Computing special report on mobility - Mobile momentum
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